Shipping policy
Shipping Policy
Last updated: March 25, 2026
We want your order to reach you quickly and safely. Here's everything you need to know about how we ship.
Order Processing Time
All orders are processed within [PROCESSING TIME] business days (excluding weekends and public holidays). You'll receive a confirmation email once your order has been placed, and a second email with tracking details once it ships.
During peak seasons or promotional periods, processing may take slightly longer — we appreciate your patience!
Shipping Methods & Delivery Timeframes
We offer the following shipping options at checkout:
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | [X–X BUSINESS DAYS] |
| Expedited Shipping | [X–X BUSINESS DAYS] |
| Express Shipping | [X–X BUSINESS DAYS] |
Delivery timeframes begin once your order has been shipped, not when it's placed.
Shipping Costs
| Shipping Method | Cost |
|---|---|
| Standard Shipping | as per your address |
| Expedited Shipping | as per your address |
| Express Shipping | as per your address |
| Free Shipping | On orders over $100 |
Shipping costs are calculated at checkout based on your location and selected method.
Order Tracking
Once your order ships, you'll receive a tracking number by email. You can use this number to track your package directly on the carrier's website. Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation.
Delivery Issues & Delays
While we do our best to ensure timely delivery, occasional delays may occur due to:
- High order volumes during sales or holidays
- Weather or carrier disruptions
- Customs processing (for international orders)
If your order hasn't arrived within [12 BUSINESS DAYS] of your expected delivery date, please contact us and we'll investigate right away.
If your package is marked as delivered but you haven't received it, please:
- Check with neighbours or building management
- Look for a delivery notice from the carrier
- Contact us within 5 days of the marked delivery date so we can assist
International Shipping
We're happy to ship internationally! Here's what to know:
- International orders are delivered within [7-12 business days ] after processing
- Shipping rates for international orders are calculated at checkout
- Customers are responsible for any customs duties, taxes, or import fees charged by their country — these are not included in our shipping costs
- We are not responsible for delays caused by customs clearance
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days with your order number and photos (if applicable). We'll work with the carrier to resolve the issue and make it right for you.
Contact Us
Have a shipping question? Reach out to us at mkanu6616@gmail.com— we're happy to help!