Refund policy
Return & Refund Policy
Last updated: March 25, 2026
At Feel the Deal, your satisfaction is our priority. We've designed this policy to be straightforward and fair so you can shop with confidence.
Return Eligibility
To be eligible for a return, items must be:
- Unused, unworn, and in their original condition
- In the original packaging with all tags attached
- Accompanied by proof of purchase (order number or receipt)
Return Timeframe
You have 30 days from the date of delivery to initiate a return. After 30 days, we are unable to accept returns unless the item is defective or damaged.
Refund Process & Timing
Once we receive and inspect your returned item, we'll notify you by email. If approved:
- Refunds are issued to your original payment method within 5–10 business days
- Please note that your bank or credit card provider may take additional time to process and post the refund
- Original shipping charges are non-refundable unless the return is due to our error
Exchanges
We're happy to exchange items for a different size or colour, subject to availability. To request an exchange, contact us at the email below and we'll guide you through the process. If the desired item is unavailable, a full refund will be issued instead.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos of the damage or defect
We'll arrange a replacement or full refund at no cost to you, including return shipping.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Final sale or clearance items
- Digital products or downloadable content
- Perishable goods
- Intimate or sanitary items (for hygiene reasons)
- Gift cards
How to Start a Return
Email us at mkanu6616@gmail.com with your order number and reason for return. Our team will respond within 1–2 business days with return instructions.